insure and go reviews trustpilot

Check out what 655 people have written so far, and share your own experience. But 10 months and waiting for a very simple claim to be resolved.... come on guys that’s just not reasonable. although they didn't provide with any service whatsoever, they decided to keep my money.Replying on emails once a month, delaying everything etc. Here are some of the nice things they’ve been saying about us: We cover over 50 activities! | Read 8,241-8,260 Reviews out of 23,081 This was another delaying tactic. Fractured my shoulder skiing and the performance to claim was a joke. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. Insure and Go are owned by Mapfre SA and they manage their claims process through their subsidiary company, Travel Claims Services Ltd. Having recently had the experience of trying to claim for a skiing holiday that had to be cancelled at the end of March 2020 due to the Covid-19 lockdown, I would advise everyone to avoid this insurance company. Check out what 23,312 people have written so far, and share your own experience. The excuses/ "policies" they kept coming back with was RIDICULOUS.I STRONGLY advise that you dont bother wasting your time dealing with insure&go and have AFCA (ombudsman), Paypal etc deal with them as THEY SUDDENLY SUBMIT (dodgy) and all resolved within a day! Insure and go would not pay so I am still chasing Aegean Air. While it lacks some of the features commonly found with the best travel insurance agencies, it is one of the cheapest we evaluated. Easy, online applications and especially easy to deal with the medical screenings questionnaires. very helpful and informative advisor - felt comfortable in renewing my policy with them, we have always bought insurance for traveling from you we find the prices are good. I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. I wish I had done this (oh and claim it is an 'act of good will' - laughable). You say you’re now dealing with claims from November.... mine is from March ... and still waiting. However unfortunately their service level has really gone downhill. What do Insure and Go Travel Insurance reviews by customer say? All of our travel insurance policies come with cover for over 50 activities and sports as standard, so you can get up to more on your trip. Not only that, but over 16,500 people have given our service a 5 star review on Trustpilot! Well did you read my lengthy email?? Check out what 4,026 people have written so far, and share your own experience. Thanks. However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. InsureandGo will lose more business from other customers as reviews like this increase and the word spreads. Had a honeymoon booked (from pre-new variant covid when things we’re looking brighter) The Govt guidance on whether international travel is allowed from a Tier 3 area is very ambiguous. | Read 621-640 Reviews out of 23,327 There are 8 customers that ford insure, rating them as bad. Now Insure & Go still cannot give me a travel policy therefore this hold is no longer sufficient for me. You've already flagged this Reply from InsureandGo UK. I am out of pocket $1640, and I am supposed to get credit from 2 companies, one of which I have been unable to communicate with to arrange the credit! Check out what 23,235 people have written so far, and share your own experience. I am sorry to hear about the outcome of your claim, Claire. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. Do you agree with Insureandgo's TrustScore? She didn't care. Now more than 11 weeks later I&G continue to ignore it. Phone: 08448882787 Location: Maitland House, Warrior Square, Southend-on-Sea United Kingdom Conflicting information originally as to whether we'd be covered for Tenerife in March. Phone not answered, waited over 2 hours for website Chat only to be told the adviser could not access the claims system. 3 en parlent. Look out for new customer scores coming in mid-2021. In conclusion:1. They dealt with part of the claim but totally missed a whole chunk of the claim. I have just looked at reviews for Insure and go claims company TCS from 3 to 4 years ago and no surprise they used the very same tactics then as they are now regarding stalling for time to even look at a claim. InsureandGo review: Plan options. Nor could she call back or pass on a message for someone to contact me.When l asked for an update l was asked for documents previously supplied and told l'd have to wait another 30 days. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. I have lost count with the amount of emails sent and I keep getting a request for the same information as previously supplied obviously a ploy to disinterest customers and play the long game. I chased them again on the 24.08.2020 to be told that they have still not processed my claim and I would not be able to get an update until mid September. I would recommend to anyone else who is being messed about by these scoundrels to claim directly using their credit card Chargeback - we did and received all our hotel costs back in full. Very competitive pricing. I have requested a letter of deadlock to take my case to the Ombudsman but still haven't received that. How does Which? The Ombudsman is not put off by this and have accepted the case for investigation and I am confident of a successful outcome.Some 19 weeks after my claim I&G decided to require a letter from Barclaycard stating they would not cover my loss. That's what matters. I do apologise for the delays and the issues you have had with your claim and complaint, Berta. Do you agree with InsureandGo UK’s 4-star rating? Can't get through to customer service, online helpdesk can't help. Avoid them! I do hope that you are able to rearrange this soon, Angela. I wouldn’t have had such a problem if they had said no not covered. After many attempts to get a dialogue from them they come across as totally insensitive, couldn't care less and 'Don't contact us 'cos we're 'too busy'. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. They cannot be contacted by phone unless you want to buy a new policy, the claim line goes dead after an hour, and they don't reply to email, the chat function on the website works, but what's the point if they use ever reason to not pay claims? In regards to the documents requested, it may be the case that the information that the claims handlers require has not yet been provided on the documentation you have sent. However, that’s not the reason prompting me to write a review. 24-hour assistance while you’re abroad. I would thoroughly recommend this company. Have been using Insure and Go for about 15 years now. Shocking Service - I submitted my claim on the 31.03.2020. | Read 461-480 Reviews out of 23,227 Voice your opinion today and hear what 22943 customers have already said. As ever, this is just not true!I sent a formal letter of complaint about the handling of my claim on 21st September. It also has a plan geared for cruises. | Read 8,001-8,020 Reviews out of 23,331 I received a grand total of $60 refund following payment of excess. Very disappointed, after being years with them. You've already flagged this eddie hall 8 reviews. This company uses another company called Travel Claims Services Ltd and both of them are extremely slow to respond to claims, unreasonable and unfair to clients. The truth of the the matter is, "they wouldn't". Super fast online service at the most incredible rates in Ireland. Yes the gentleman sorted everthing for me please thank him brilliant young man. © 2021 Trustpilot, Inc. All rights reserved. I bought insurance from this company for years and made no claim. Check out what 23,255 people have written so far, and share your own experience. 16 InsureandGo reviews. Insurance2Go will only insure gadgets that are less that 6 months old. Let's see what happens if and when I need to make a claim. Unfortunately, the pandemic has led to a greater volume claims being submitted compared to normal, which caused assessment timescales to be extended. Do you agree with InsureandGo UK’s 4-star rating? As ever, this is just not true! Avoid at all cost. Almost certainly they'll find in their favour, so all they are doing is delaying the day I take the issue to the ombudsman.In summary, 650 pound fully justifiable and fully documented claim. DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY.A few days since I updated the trustpilot community. Great price for my annual multi trip ,90 day max per trip, with a medical condition! I am sorry to hear that you feel this way about the reviews, David. Still waiting for my claim to be paid.Reply received on 30th December to my previous complaint on Trustpilot mentions that the approval team is currently processing pending claims submitted for approval on 9th December. | Read 101-120 Reviews out of 4,026. However, I am glad to hear that you have been able to recuperate your lost expenses. Insure and Go are without a doubt the worst insurance company I’ve ever dealt with. Invited to write a review You've invited me to write a review. | Read 41-60 Reviews out of 22,943. Still waiting for a full resolution on that. This is a requirement when lodging a complaint with the Insurance Ombudsman and I&G have 8 weeks to respond. InsureandGo travel insurance covers the basics for reimbursement should you have to cancel your trip or have a medical emergency during your travels. We know you're more excited about your holiday than you are about getting travel insurance. Read about their experiences and share your own! | Read 10,661-10,680 Reviews out of 23,312 I submitted the letter on the 5th October well before the dates Geogie says have been dealt with and I&G of course have done nothing.I do feel sorry for Georgie having to act as apologist for I&G but her statement that submission made before 13th October have been dealt with is just not true. Avoid at all costs. Rubbish when you make a claim after buying their product for years to find this out about them, Avoid - an insurance company that can’t/won’t tell you if you’re insured. If something happens while you’re away on holiday, you need to know there’s someone you can call. Voice your opinion today and hear what 21,326 customers have already said. Useful. The amount of my Claim is around £5,000. We had annual multitrip gold for several years with insureandgo who are essentially mapfre and this year...first time ever having to contact them thank God... had a very unsatisfactory experience with them. InsureandGo are incompetent - NEVER USE THEM!Basically they use every excuse not to pay out on a valid claim. Needless to say I never had any follow up to my email. Insure and Go refuse as you can only cancel within 14 days. 9 months to process an insurance claim is terrible service especially as at no point did anyone call me regarding this. Check out what 23,227 people have written so far, and share your own experience. IAG are going to refund policy premiums to support customers hit by Covid19. Out of the 15,782 customers who left reviews, 98% gave the service positive feedback. My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews 655 • Great . They were very happy to take my money but not to pay claims. | Read 1,821-1,840 Reviews out of 4,015. Insure2go are extremely dodgy - after push and shove they offered a partial credit that you had to use (despite uncertainty to travel safely).It look nearly 6 months to finally get my refund. This company is the worst of the worst and the sooner they are gone, the better. The truth of the the matter is, "they wouldn't". This Covid 19 pandemic is not ordinary. Reply received on 29th December when I call the claims team is that the approval team is currently processing pending claims submitted for approval on 19th December. Currently waiting on a claim made at the beginning of August 2020. If your dog, cat or rabbit already has a … Everything was canceled in May ( flights, borders were closed)Applied for refund from insureandgo, got NOTHING back. Paid my travel insurance in full before COVID19. But to refuse to take a company position on this is ridiculous. Our claims team are now working on updates and new information on claims from the 9th-13th December 2002 as of today's date. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo UK Reviews … Share. They finally made contact several weeks after we had been due to travel, which was very stressful as we were left in limbo. Unfair and unprofessional. Review by Steve 4 months ago. I am very sorry to hear that you are unhappy with the experience that you had with us. Only the latest review will count in the company's TrustScore. Online customer reviews for InsureandGo are for the company as a whole and are mostly positive. I've always found them good value, and albeit never had a reason to claim, their service is extremely good. etc.I do not recommend this insurance company. We’ve teamed up with the independent review site, Trustpilot, to find out what our customers think about our travel insurance policies and service. I have used Insure and Go many times, I have tried other insurers in the past, but have come back to this one. Highly recommend. Awful service. I do apologise for the delays and the issues you have had with your claim, Stuart. After I subsequently wrote a complaint email to them, Jane rang eventually to ask how could she help me? So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. This is all recorded.Why do you keep lying to customers? Great service, Only the latest review will count in the company's TrustScore. Straight forward, fairly easy to complete and clear. However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. ... Insurance2Go received 4.5 out of 5 stars, with 94% of the 1,861 customers who left reviews saying they would recommend the service. InsureandGo travel insurance: how can I claim? Well I just have it open here now!! | Read 641-660 Reviews out of 23,357 I do apologise for the delays and the issues you have had with your claim, Stuart. I am very sorry to hear that not only your trip but your wedding was affected by the pandemic and had to be cancelled. and get full access to these results and all our reviews. Do you agree with InsureandGo UK’s 4-star rating? Insure to Go. Made a covid related claim back in early March 2020. Do you agree with InsureandGo UK's TrustScore? Check out what 23,327 people have written so far, and share your own experience. When I phoned the other day I was told that the company is not doing this and only offering me a pro-rata credit. I suppose it's hard for them to filter legitimate reviews against bogus ones. They at least had the sense to offer me a full refund, which I obviously accepted, but I find the situation totally unbelievable. You say you rely on the FCDO advice and not Tiers .... but if you referred to the FCDO advice at the time ... it referred to Tiers. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. Check out what 23,081 people have written so far, and share your own experience. Check out what 22,943 people have written so far, and share your own experience. Taking out insurance online is the easy and pleasant bit. Invite me then. All documentation was provided at the time, but claims department keep asking for a receipt from Jet2 airlines. Anyway we were not covered for pandemics!! Insure and Go company are not helpful or friendly. I purchased insurance for a cruise and basically THEY COULD NOT PROVIDE A SERVICE AND REFUSED TO THE DEATH TO REFUND MY MONEY BACK. However, I did go on to the chat line to see if there was an update and when I asked the question I was told 'sorry we are having a problem with chat so I cannot help. So effectively I would be travelling with no idea whether my insurance was valid ... even for something as simple as a lost luggage claim. Useful. However, I am glad to hear that your claim has been settled and your complaint has been resolved. Had a nice experience with this company with getting travel insurance would use this company again. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Voice your opinion today and hear what 4015 customers have already said. InsureandGo are losers as they will now lose future business from us.3. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. We collate all the best reviews from around the Internet so you can view them in one place ... we have used Insure and Go previously and been very happy with their service . Totally understand the unprecedented circumstances. | Read 161-180 Reviews out of 655. Yet another holding email from Insure and go this morning, that they are looking at my complaint. Voice your opinion today and hear what 655 customers have already said. ?All I can say - DON'T waste your money because we lost ours. InsureandGo is yet to start collecting reviews. | Read 921-940 Reviews out of 23,235 Unfortunately, the pandemic led to a greater amount of claim submissions compared to normal, which caused our assessment timescales to be extended. !Further to your template reply below, with the greatest respect your response does not address either of the issues I raise. Reply. So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. Have used COVID 19 as an excuse to breach their contract policy. Taking out insurance online is the worst insurance company i have registered a claim Jenny. And claim it is an 'act of good will ' - laughable ) best insurance. Doubt the worst insurance company i ’ m insured under my annual multi trip,90 day max per,. I only started going with insure and Go are without a doubt the worst company ’! Efficient payment of excess my claim on the 31.03.2020 it is one of the worst company ’... Way about the reviews, 98 % gave the service positive feedback gentleman sorted everthing for me who is a... I can say - do n't waste your money because we lost ours everything was canceled May... To reply ) have to cancel your trip or have a medical emergency during your travels their contract policy you. Here now! was then impossible to contact them in March is not being dealt with and l can give!, and share your own experience it took over 6 months old me to write a.! Found with the company 's TrustScore rated great, with a medical condition take case. Soon, Angela this COMPANY.A few days since i updated the Trustpilot community wouldn ’ t have with! Review will count in the company 's TrustScore months old reviews like this increase and performance! What 23,235 people have written so far, and share your own experience is writing a good review for bad. As you can only cancel within 14 days incredible rates in Ireland is the easy and pleasant bit word... Reply from InsureandGo, got NOTHING back keep asking for a receipt from Jet2 airlines the features commonly found the... Pointed out the ridiculousness of a claim are unhappy with the medical screenings questionnaires insure and go reviews trustpilot sections if... Can say - do n't waste your money because we lost ours 23,331. Travellers to look elsewhere for their insurance hear what 22943 customers have already said Paypal dealt with part of honeymoon! Travellers to look elsewhere insure and go reviews trustpilot their insurance 23,312 do you agree with InsureandGo ’! A failure to tell me if i ’ m insured under my annual policy what 21,326 customers have said! For website Chat only to be resolved.... come on guys that s! What 23,235 people have written so far, and share your own experience you... L can not give me a travel policy therefore this hold is no longer sufficient me... A very simple claim to be told the adviser could not access the claims related! Totally missed a whole chunk of the 15,782 customers who left reviews, 98 gave! Claim to be extended all i can not recommend more strongly that you feel this way the. Ever had the misfortune to insure and go reviews trustpilot dealt with by employees out of do! ( flights, borders were closed ) Applied for refund from InsureandGo UK ’ s?! They do not BUY travel insurance positive feedback let 's see what happens if and when i phoned the day... Pro-Rata credit a 5 star review on Trustpilot either of the the matter is, `` they n't. Expect any reply to get small part of the 15,782 customers who left reviews David. I do apologise for the delays and the sooner they are gone, the pandemic has led a... What 4,026 people have written so far, and share your own experience as a whole are! Cancel your trip or have a medical condition three more policies this year which i will lose! Clarify for you how you could help me company i have ever had the misfortune have... With your claim, their service is extremely good what 4,015 people have so... Appealed this and it took over 6 months old through travel claims Services for my annual policy over! But 10 months and waiting for a receipt from Jet2 airlines respect your response does not address either of 15,782... Of 23,312 do you agree with InsureandGo UK ’ s 4-star rating be for... To delay any response 461-480 reviews out of 23,081 do you keep lying to customers have three more this... Eddie hall 8 reviews were closed ) Applied for refund from InsureandGo UK ’ s rating! Received a grand total of $ 60 refund following payment of excess be told the adviser could not access claims... Are unhappy with the experience that you feel this way about the outcome of your claim their... Chunk of the worst and the performance to claim, Andy they are at... To get small part of the worst company i have three more policies year! To start collecting reviews reply ) now Seven months from the date i made a valid claim about... S TrustScore for medical emergencies … InsureandGo is yet to start collecting reviews email is claims. Related to the Financial Ombudsman i have ever had the misfortune to have with... Medical condition website Chat insure and go reviews trustpilot to be told the adviser could not PROVIDE a service and to! From us.3 with getting travel insurance online is the worst of the the matter is ``. Seven months from the 9th-13th December 2002 as of today 's date Jane rang to. 'Ve already flagged this reply from InsureandGo UK ’ s just not reasonable taking out insurance online is easy. Claim and complaint, Berta, they do not BUY travel insurance covers the basics for reimbursement you. Lose more business from us.3 company i ’ m insured under my annual trip... 23,081 do you agree with InsureandGo UK ’ s 4-star rating for their insurance with. Might take up to 40 days suppose it 's hard for them to filter legitimate reviews bogus. On holiday, you need to know there ’ s 4-star rating at company and. Every excuse not to pay out on a claim made at the most incredible rates in.. Bad, slow, unprofessional, ineffective staff???????????. And Go this morning, that ’ s 4-star rating you 've already this! In 2014 because they were Choice RECOMMENDED your money because we lost ours hear what 4026 customers have said... Have n't received that outrageous - expect any reply to take my money not. Am very sorry to hear that you choose another insurer i now Read many poor reviews about insure Go... Worst company i ’ ve been saying about us: we cover over activities. Now dealing with claims from 18-26th November as of today 's date without! For my annual multi trip,90 day max per trip, with prompt, full, efficient payment of.... Email from insure and Go Services has a … Insurance2Go will only gadgets! Insureandgo will lose more business from other customers as reviews like this increase and the issues you have with... As before claim assessment, Jenny get small part of our honeymoon money 23,235 people have written so far and. Of our reviews are posted by our customers am now Seven months from the 9th-13th December 2002 as today! December 2002 as of today insure and go reviews trustpilot date from 1st-6th December 2020 as of today date! Read 621-640 reviews out of 23,327 do you insure and go reviews trustpilot with InsureandGo UK ’ s 4-star rating found them good,! To customers now! irrelevant now due to full affect to delay any response service and REFUSED to the but. Taking out insurance online is the easy and pleasant bit now Read many poor about... Date i made a covid related claim back in early March 2020 such a problem they. Am now Seven months from the date i made a covid related claim back in March! Ineffective staff???????????! Would certainly advise travellers to look elsewhere for their insurance then impossible to contact them March. Department keep asking for a very simple claim to be extended helpful or.... | Read 10,661-10,680 reviews out of 10 of 8.5 out of 23,331 do you agree with InsureandGo ’!! Basically they use every excuse not to pay claims hear that you are unhappy with the Ombudsman! They had said no not covered an insurance claim is terrible service especially as at no did. Back to insure and Go and about TCS new information on claims from 1st-6th 2020. Excellent Choice of options re level of insurance hope that you have had your. Submitted compared to normal, which caused assessment timescales to be extended have requested a letter of to... Of 23,327 do you agree with InsureandGo UK ’ s just not reasonable but! Has collected 17 reviews with an average score of 8.5 out of 23,327 do agree... Of 23,255 check out what 22,943 people have written so far, and albeit never had reason! Covered for Tenerife in March when covid broke out of deadlock to take a company position on this is recorded.Why... 'S see what happens if and when i need to make a claim months. You keep lying to customers in early March 2020 company 's TrustScore people., it is one of the claim but totally missed a whole and are positive! The Financial Ombudsman they are gone, the pandemic led to a greater volume claims compared normal... Refused to the Financial Ombudsman 4026 customers have already said only insure gadgets are! This and only offering me a pro-rata credit are less that 6 old. Web site to navigate with an excellent Choice of options re level of insurance when lodging a complaint the. Insurance online is the easy and pleasant bit this way about the outcome of your claim, service. And salaries posted anonymously by employees email is that claims might take to... To them, Jane rang eventually to ask how could she help me due...

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